We aim to ship the product within 5 days or earlier from the date of order confirmation.

We look forward to providing a hassle-free and successful return when required for all products except doormats due to the nature of the product. 

Rules for a successful return:

Please write to online@ncjohn.com to initiate a return, post which we will initiate the return.

All refunds are to be claimed within 7 days from the reception of the purchased product.

Our logistics partner will pick up returns from a certain jurisdiction, or from a set of pin codes, that will be specified by us upon initiating the return request.

For unserviceable pin codes, the customer will have to ship the consignment. NC John & Sons Pvt Ltd can offer a shipping charge refund along with the product refund.

Refund will be initiated only once the shipment has reached the warehouse and inspected for any damage or damage claimed.

The customer's claim to return on the grounds of damage of product is valid only if the product was damaged while shipping.

All products to be returned with the price tag and original packaging.

A refund shall not be fulfilled in case of deliberate tampering of the product. The inspection is purely subjective to the discretion of NC John & Sons Pvt Ltd.